Returns and cancellation

The seller is Samuel Bortey trading as Zestperk, a sole trader. Business and returns address: 10 Indus Road, Shaftesbury, Dorset, SP7 8FU, United Kingdom. Email [email protected]. Zestperk is the trading name. There is no company number because this is not a limited company.

14 days to change your mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel most online orders for goods within 14 days. The 14 days start the day after the goods arrive.

To cancel, email [email protected] with your name, order details and a clear statement that you are cancelling. You do not have to give a reason.

14 days to send the goods back

After you tell us, you have 14 days to send the goods back. Email us before you post anything. We will reply with the returns address. Do not send a parcel until we have confirmed where it should go.

You pay the cost of posting the goods back, unless they are faulty, not as described, or we failed to tell you that return postage is yours to pay. This page is that notice. Please pack items so they travel safely. You are responsible for them until they reach us.

We refund the price you paid, including the delivery that was included in that price, within 14 days of receiving the goods back, or within 14 days of you showing you have sent them, whichever is sooner. Refunds go to the card you paid with, via Stripe.

When the cancellation right does not apply

The right to cancel does not apply to sealed goods that are not suitable for return once the seal is broken, where the seal has been broken — for example a bath melt, oil or skincare product. It also does not apply to goods made to your specification, or to perishable goods. This does not affect your rights if something is faulty.

If something is faulty

The Consumer Rights Act 2015 says goods must be as described, of satisfactory quality and fit for purpose. If they are not, you can reject them for a refund within 30 days of delivery. After that, we must repair or replace them, and if we cannot, or it fails, you can claim a price reduction or a refund. We pay the return postage on faulty or misdescribed goods.

These rights last beyond the 14-day change-of-mind window and cannot be taken away by these terms.