Help centre
You can also use the Ask Zestperk button on this page. It answers from the shop records and cannot refund you.
How much is delivery?
UK mainland delivery is included in every price. There is nothing extra to pay at checkout.
When will my order arrive?
Most items are dispatched in 1–2 working days (3–4 in October to December), then usually arrive within 2 working days. Items marked same-day leave the same working day if you order before 2pm, Monday to Friday.
Where do you deliver?
UK mainland addresses. We cannot deliver to the Scottish Highlands, Scottish islands, Northern Ireland, the Isles of Scilly, the Isle of Man, the Channel Islands or BFPO yet.
Can I return something?
Yes. You can cancel within 14 days of delivery and then have 14 days to send the item back. Start a return with the returns request form and we will reply with instructions.
How do I track my order?
Use the order tracking page with your order number and the email address you used at checkout.
Do I need an account?
No. Every order is a guest checkout. We email updates to the address you give.
How can I pay?
By card, Apple Pay or Google Pay on Stripe’s secure checkout page. We never see your card number.
Do you charge VAT?
We are not VAT registered, so there is no VAT on our prices. The price you see is the price you pay.
Can I use a promo code?
If you have one, enter it on the Stripe payment page before you pay.
How do I contact you?
Email [email protected] or use the contact form. There is no phone line.